We've designed every step to respect your time. From first conversation to ongoing support, the process is smooth, structured, and professional.
No lengthy sales process. No waiting for proposals. Choose your package, complete onboarding, and start receiving qualified HR support - all online.
Browse our monthly retainer packages and pick the one that fits your consultancy. Whether you need 10, 20, or 40 hours of support - or flexible ad-hoc hours - you can compare options, select your package, and complete payment securely online. No sales calls required.
Once your payment is confirmed, you'll complete a short onboarding form telling us about your consultancy, your tools, and your priorities. We'll match you with a dedicated CIPD-qualified VA, set up access to your systems, learn your brand guidelines, and schedule an onboarding call to align on processes and preferences.
Your VA integrates into your day-to-day operations. Regular check-ins ensure everything is running smoothly and we're aligned with your evolving needs. As your consultancy grows, your support scales with you. It's that simple.
Here's what our working relationship looks like once you're onboarded.
You'll work with the same person consistently. They'll learn your business, your clients, and your preferences - building efficiency over time.
Regular check-ins, responsive communication, and transparent updates. You'll always know what's being worked on and what's been completed.
Need more hours during busy periods? Scaling back over summer? Your support adapts to your workload - no rigid contracts or penalties.
We work under your brand, using your tone, templates, and standards. Your clients experience a seamless, professional service.
NDAs signed before any work begins. Strict data handling protocols and GDPR compliance throughout. Your clients' information is safe.
Deadlines met. Tasks completed to standard. No chasing. No dropped balls. Dependable support you can genuinely rely on.
Most clients are fully onboarded within one working day of completing their purchase. For urgent needs or holiday cover, we can often accommodate a faster timeline. Just let us know your situation.
No. Our VAs are already qualified in HR and familiar with common HR systems and processes. You'll simply share your specific preferences, brand guidelines, and system access. We handle the rest.
Packages are designed to flex with your consultancy. You can scale up during busy periods, adjust scope, or move between packages as your business evolves. We discuss any changes during our regular check-ins.
However works best for you. Most clients use a combination of email, Microsoft Teams, or a shared task management tool. We'll agree on communication channels and response expectations during onboarding.
Monthly retainer packages have a minimum 3-month commitment to allow time for proper onboarding and relationship building. If you'd prefer flexibility, our ad-hoc hourly support has no minimum commitment - just a 5-hour minimum per booking.